This provision governs customer and supplier activities related to the use of Virtual Private Cloud / Virtual Desktop Infrastructure / Disaster Recovery as a Service / Backup as a Service and Object Storage.
o Interruption of use due to a technical error.
o State authorities require USDC TECHNOLOGY to suspend or temporarily stop providing services to you.
o Due to the direct influence of objective events (force majeure events, wars, strikes, coups)
o USDC TECHNOLOGY is decommissioned, closed, bankrupted or discontinued.
o USDC TECHNOLOGY fails to fulfill its agreed obligations.
For other cases, if you have a suggestion, complaint or question, please contact USDC TECHNOLOGY Customer Service Center or contact Hotline to review and get the best solution.
If you stop using USDC TECHNOLOGY services after the event of being unable to use the service for the reasons mentioned above, USDC TECHNOLOGY will refund the fee you have paid us in proportion to your time. use the service (if any) minus the percent discount with the number of months Party A has used in that charge cycle that Party A is entitled to because of prepayment.
Form of payment in cash, Vietnam Dong (VND)
Please call USDC TECHNOLOGY customer service in advance to notify the refund request so that the staff can prepare, then bring documents related to the transaction between USDC TECHNOLOGY and customers. issued by USDC TECHNOLOGY to USDC TECHNOLOGY customer service office with customer information (or email address, phone number of the buyer).
For papers related to transactions that need to be processed, these papers must be still valid, intact, not torn or patched, intact security signatures, signatures and seals.
If you continue to use the service of USDC TECHNOLOGY after the event of being unable to use the service for the reasons mentioned above (except for the case that USDC TECHNOLOGY stops working, closes, goes bankrupt or stops providing the service and USDC TECHNOLOGY still has the ability to continue providing services to you), USDC TECHNOLOGY will deduct directly from the next and next billing period after the service becomes unusable.
In case, the customer stops using the service and USDC TECHNOLOGY refunds the fee you have paid within fifteen (15) days from the date of termination of the contract and complete the invoice procedures as prescribed by Current Tax Law at Customer Service Center of USDC TECHNOLOGY at: 915/66 Le Van Luong, Hamlet 3, Commune Phuoc Kien, Nha Be District, Ho Chi Minh city, phone number: + 84 (028) 7308 0708
In case you need assistance, please contact one of USDC TECHNOLOGY Customer Service Centers at the above address and phone number.
In case you want to change the specifications, packages, service packages of the service during use, please let USDC TECHNOLOGY via Email support@usdc.vn or Hotline. After receiving the request, we will upgrade and update the package content. The new fee will be applied from the time USDC TECHNOLOGY notifies you of changing the service at your request.
“USDC Technology is a professional and leading company in technology construction for Smart Data Center services in Vietnam and the region. Our mission is to deliver the most optimal products and services by applying the latest technologies. We focus on the best experience to customers, the highest satisfaction to partners, fulfilling life for employees, and sustainable development to investors” – CEO of USDC Technology
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